Privacy Policy

Last updated: October 29, 2025

Welcome to vTouch Online (“we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our software-as-a-service (SaaS) platform, website, and related services (collectively, the “Service”).

By using our Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with an initial capital letter have specific meanings defined in this section. These definitions apply whether used in singular or plural form.

1.2 Definitions

Account – a unique account created for you to access our Service.
Company – refers to vTouch Online.
Personal Data – any information that relates to an identified or identifiable individual.
Usage Data – data collected automatically through the Service, such as IP address, browser type, and activity logs.
Cookies – small files placed on your device to collect standard internet log information and visitor behavior.
Service – refers to the vTouch Online platform, website, and any related digital tools.
You / User – refers to the individual or entity using or accessing our Service.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

a. Personal Data

When using our Service, we may collect certain information that can identify you, including:

Name and contact details (e.g., email address)
Account credentials and login details
Location data (approximate, for system optimization)
Uploaded content, such as files, photos, or documents
Third-party login identifiers (e.g., Google or Facebook ID)

b. Usage Data

Usage Data is collected automatically when you access our Service.

This may include:

IP address and browser type/version
Device type and operating system
Pages visited, duration, and actions taken
Diagnostic data to improve performance and security

When accessing via a mobile device, we may also collect:

Device ID
Mobile operating system
Mobile browser type

3. Tracking Technologies and Cookies

We use Cookies and similar technologies to operate, secure, and improve our Service.

Cookies may be:

Session Cookies – deleted when you close your browser
Persistent Cookies – remain until manually deleted or expired

Cookies help us to:

Maintain session functionality
Analyze website traffic and performance
Personalize user experience
Integrate third-party tools (e.g., analytics, marketing)

You can disable cookies through your browser settings, though this may affect functionality.

4. Use of Your Personal Data

We may use your Personal Data for the following purposes:

To provide, maintain, and improve our Service
To manage your account and user access
To communicate with you about updates, support, or service notifications
To analyze usage patterns and enhance user experience
To detect, prevent, and address technical or security issues
To comply with legal obligations under applicable laws

5. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Retention periods vary depending on:

The type of data collected
Legal or regulatory requirements
Operational and security needs

Usage Data is generally retained for a shorter period, unless required for improving system performance or security monitoring.

6. Data Transfer and Storage

Your data is stored on secure servers located in Hong Kong.

By using our Service, you consent to the transfer and processing of your information in jurisdictions where our systems and service providers operate.

We take reasonable steps to ensure that your data is protected under security and privacy standards equivalent to those required under the EU GDPR and Hong Kong PDPO.

7. Disclosure of Your Personal Data

We may disclose your data in the following cases:

Business Transactions:
In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction. You will be notified prior to any such change.
Legal Compliance:
When required by law, court order, or government request.
Protection of Rights:
To protect and defend the rights or property of vTouch Online, enforce legal obligations, or prevent potential harm.

8. Security of Your Data

We use industry-standard measures to safeguard your Personal Data, including encryption, access control, and monitoring.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children’s Privacy

Our Service is not directed to individuals under the age of 13.

We do not knowingly collect personal data from children. If you believe your child has provided us with personal information, please contact us at info@vtouch.online, and we will take appropriate action.

10. Links to Other Websites

Our Service may contain links to third-party websites.

We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies when leaving our Service.

11. Third-Party Services

We may use the following third-party services for analytics, marketing, and functionality:

Google Analytics (traffic and usage analysis)
Meta Pixel (Facebook) (advertising optimization)
Mailchimp (email communication and marketing)
Stripe or other payment processors (if applicable)

These providers may collect data in accordance with their own privacy policies. We encourage you to review them directly.

12. Your Data Protection Rights

Depending on your location, you may have the following rights under GDPR and PDPO:

Access and obtain a copy of your personal data
Request correction or deletion of inaccurate information
Restrict or object to processing of your data
Withdraw consent where applicable
File a complaint with a relevant data protection authority

To exercise these rights, contact us at info@vtouch.online.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify you by posting the updated version on this page and updating the “Last updated” date above.

Continued use of our Service after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📧 Email: info@vtouch.online