Terms and Conditions

Company Name: vTouch Online

Last Updated: October 29, 2025

Please read these Terms and Conditions carefully before using our Service.


1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. The following definitions apply equally to singular and plural forms.

1.2 Definitions

For the purposes of these Terms and Conditions:

  • "Company", "We", "Us", or "Our" refers to vTouch Online.
  • "Service" refers to the website, application, and all SaaS-based solutions provided by vTouch Online.
  • "Website" means https://vtouch.online.
  • "Application" means the vTouch Online software platform or any associated digital tool.
  • "You" or "User" means the individual or legal entity accessing or using the Service.

2. Acknowledgment

These Terms and Conditions govern your use of the Service and form a legally binding agreement between You and vTouch Online.

By accessing or using the Service, You agree to be bound by these Terms. If You do not agree, please discontinue use of the Service immediately.

You must be at least 18 years old to use the Service. By using the Service, You represent and warrant that You meet this requirement.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect and process personal data in compliance with GDPR (EU) and PDPO (Hong Kong). Please read it carefully.


3. Access and Use of Service

vTouch Online provides software and digital tools for individual and business use (B2C and B2B).

You agree to use the Service only for lawful purposes and in compliance with applicable laws and regulations.

We reserve the right to:

  • Modify, suspend, or discontinue any part of the Service without notice.
  • Deny access to the Service to any user for violations of these Terms or misuse of our platform.

4. Links to Third-Party Websites

Our Service may contain links to external websites or services operated by third parties.

vTouch Online has no control over and assumes no responsibility for the content, privacy policies, or practices of these third-party sites.

We strongly recommend reviewing the terms and privacy policies of any external websites You visit.

5. Termination

We may suspend or terminate Your access to the Service at any time, without notice or liability, if You violate these Terms or engage in any activity that may harm vTouch Online or other users.

Upon termination, Your right to use the Service will cease immediately. Sections of these Terms that by nature should survive termination (including limitations of liability and disclaimers) will remain in effect.


6. Limitation of Liability

To the fullest extent permitted by law, vTouch Online and its affiliates, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

This includes, without limitation, loss of profits, data, goodwill, or other intangible losses resulting from:

  • Your access to or use of the Service,
  • Any conduct or content of third parties,
  • Unauthorized access, use, or alteration of Your data.

Our total liability, whether arising from contract, tort, or otherwise, shall not exceed USD 100 or the total amount You have paid through the Service, whichever is higher.


7. “As Is” and “As Available” Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, either express or implied.

We do not guarantee that:

  • The Service will be uninterrupted or error-free,
  • Defects will be corrected,
  • The Service or server is free from harmful components.

Use of the Service is at Your own risk.

Some jurisdictions do not allow certain exclusions of warranties, so these limitations may not apply to You. In such cases, our liability will be limited to the minimum extent permitted by law.


8. Governing Law

These Terms are governed by and construed in accordance with the laws of Hong Kong SAR, excluding its conflict of law provisions.

Where applicable, we also comply with GDPR requirements for EU users.

9. Dispute Resolution

If You have a dispute or concern regarding the Service, You agree to first contact Us at info@vtouch.online and attempt to resolve the issue informally.

If a resolution cannot be reached, disputes shall be handled under the jurisdiction of Hong Kong SAR courts.

10. For European Union (EU) Users

If You are a consumer residing in the European Union, You may benefit from mandatory provisions of consumer protection laws in Your country of residence.


11. Compliance

You represent and warrant that:

  • You are not located in a country under U.S. embargo or designated as supporting terrorism.
  • You are not listed on any U.S. or international government list of restricted or prohibited parties.

12. Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Failure to enforce a provision does not constitute a waiver of our rights to enforce it later.

13. Changes to These Terms

We may update or modify these Terms at any time.

When changes are material, we will provide at least 30 days’ notice via email or through our Service before the new terms take effect.

Your continued use of the Service after such updates constitutes acceptance of the revised Terms.


14. Contact Us

If You have any questions about these Terms and Conditions, You can contact us:

📧 Email: info@vtouch.online

🌐 Website: https://vtouch.online

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