Shipping and Delivery Policy
Last updated: October 29, 2025
Welcome to vTouch Online (“we,” “us,” or “our”).
This Shipping and Delivery Policy explains how we deliver our products and services to you after purchase or registration.
1. Service Nature
vTouch Online provides software-as-a-service (SaaS) solutions that are delivered digitally through our secure online platform.
We do not ship or deliver any physical goods.
All service access, features, and updates are provided electronically.
2. Delivery Process
After you complete registration, subscription, or payment (if applicable):
- You will receive an email confirmation from info@vtouch.online containing account details or access instructions.
- Access to the Service is typically activated instantly or within 24 hours of successful registration.
- In some cases, additional verification or setup steps may be required before activation.
If you do not receive your access email within the expected timeframe, please check your spam/junk folder or contact us directly.
3. Account and Access Delivery
All services are delivered through your online user account on our platform.
Once activated, you may log in using your registered credentials to use the Service.
If you log in through a third-party provider (e.g., Google or Facebook), your access will be automatically linked to that account.
4. Subscription Renewals
For subscription-based services:
- Renewals are processed automatically at the end of each billing period (if enabled).
- You will retain uninterrupted access as long as your subscription remains active.
- If payment fails or your subscription expires, your access may be temporarily suspended until payment is confirmed.
5. Technical Delivery Issues
In the event of a technical issue preventing delivery (e.g., email not received, server outage, or login error), please contact us immediately at info@vtouch.online.
We will verify your account and restore access as soon as possible.
6. Cancellation and Refunds
Please refer to our Refund Policy (if available) for details on cancellations or refunds related to your subscription or purchase.
If you have not received your digital access within a reasonable timeframe, you may request assistance through our support team.
7. Service Availability
Our digital services are available worldwide unless restricted by applicable laws or regulations.
System maintenance, upgrades, or network issues may occasionally affect access; we strive to minimize downtime and will communicate any planned maintenance in advance.
8. Contact Us
If you have any questions or concerns regarding delivery or access to our services, please contact:
📧 Email: info@vtouch.online
🌐 Website: https://vtouch.online